Refund policy


Right of withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day
on which you or a third party designated by you, other than the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us, MFX Sales OG | Puntigamerstraße 127 | 8055 Graz, email: office@mfx-events.com, of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email).

You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your notice exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day we receive your notice of withdrawal.

We will use the same payment method for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever is earlier.

Returning the goods

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you inform us of your withdrawal from this contract.

The deadline is met if you send the goods before the period expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods

  • that are not prefabricated and whose manufacture is determined by an individual choice or decision by the consumer, or that are clearly tailored to personal needs,

  • or sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To: MFX Sales OG | Puntigamerstraße 127 | 8055 Graz, email: office@mfx-events.com

  • I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*)

  • Ordered on () / received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature (only for notices on paper)

  • Date

(*) Delete as appropriate.